Industry paper: Providing an Interface Between Academia and the Tourism Industry

On Friday 1 July 2022 at the Palace Hotel in Sliema, the Institute for Tourism, Travel and Culture (ITTC) in conjunction with Touchpoint...

The Standard Hotel - A Case of Being Misrated?

If you know anything about The Standard Hotel in London, you’d say it is anything but. You don’t even have to step inside to gather that...

That Pink Flashy Car: A case of a parked car becoming part of a hotel brand narrative

Walk by most grand “5 star” hotels in the evening and you’re likely to see a host of luxury cars - ushering guests to dinner, for a...

Guest Engagement with a Cup of Cappuccino

Upon receiving your cappuccino, from almost any outlet, you may be asked if you would like chocolate on top*. When you do receive your...

Luxury Hotels Must Transcend Their Brands

I read an article a couple of weeks back titled "Service Levels Will Determine Upper-Luxury Hotel Success". You can read the full...

A Reflection on Forbes Travel Guide's Hotel Ratings in the Maltese Islands

Reflecting on Forbes Travel Guide Hotel Ratings in the Maltese Islands as well as the concept of luxury in Malta

Touchpoint Precision Collaborates with the University of Malta

Bridging a Gap Between Academia and the Tourism Industry: Dr Marie Avellino, Director of the Institute for Tourism, Travel and Culture...

A Luxury Service Experience in a London 5 Star Hotel

Validating the value of luxury services in a hotel setting I have a hobby... We're a consultancy firm wholly focused on the guest...