top of page


Jan 10, 202314 min read
Industry paper: Providing an Interface Between Academia and the Tourism Industry
On Friday 1 July 2022 at the Palace Hotel in Sliema, the Institute for Tourism, Travel and Culture (ITTC) in conjunction with Touchpoint...


Jan 9, 20233 min read
The Standard Hotel - A Case of Being Misrated?
If you know anything about The Standard Hotel in London, you’d say it is anything but. You don’t even have to step inside to gather that...


Jan 5, 20232 min read
That Pink Flashy Car: A case of a parked car becoming part of a hotel brand narrative
Walk by most grand “5 star” hotels in the evening and you’re likely to see a host of luxury cars - ushering guests to dinner, for a...


Jan 3, 20231 min read
Guest Engagement with a Cup of Cappuccino
Upon receiving your cappuccino, from almost any outlet, you may be asked if you would like chocolate on top*. When you do receive your...


Dec 5, 20221 min read
Luxury Hotels Must Transcend Their Brands
I read an article a couple of weeks back titled "Service Levels Will Determine Upper-Luxury Hotel Success". You can read the full...


May 13, 20226 min read
A Reflection on Forbes Travel Guide's Hotel Ratings in the Maltese Islands
Reflecting on Forbes Travel Guide Hotel Ratings in the Maltese Islands as well as the concept of luxury in Malta


May 11, 20222 min read
Touchpoint Precision Collaborates with the University of Malta
Bridging a Gap Between Academia and the Tourism Industry: Dr Marie Avellino, Director of the Institute for Tourism, Travel and Culture...


Mar 8, 20224 min read
A Luxury Service Experience in a London 5 Star Hotel
Validating the value of luxury services in a hotel setting I have a hobby... We're a consultancy firm wholly focused on the guest...
bottom of page